Support

WAKE THE FREAK UP sends you short, punchy motivational push notifications 2-4 times a week, timed around when you actually get out of bed. It's not an alarm clock — it's the extra shove that gets you moving once you're up.

1. Download the app from the App Store.
2. Create an account.
3. Allow notifications when prompted — the app doesn't do much without them.
4. Set your usual wake-up time for each day of the week.
5. That's it. We'll take it from there.

WAKE THE FREAK UP runs on iOS. We recommend keeping both your OS and the app up to date so notifications deliver reliably.

No. We don't replace your alarm clock and we can't override Do Not Disturb or your device's silent mode. Think of us as the voice that keeps you from crawling back under the covers after the alarm goes off.

Yes, for delivery. Push notifications are sent over the network, so if your device is offline or in airplane mode at your scheduled time, the message may arrive late or not at all.

By default, 2-4 times a week. That's deliberate — daily messages stop landing after a while.

Yes, any time. Go to Prep Your Sends → Schedule and set a time for each day. Changes take effect from the next scheduled notification onward.

Yes. Each day of the week can have its own wake-up time, so your Saturday doesn't have to run on your Tuesday schedule.

Yes. Toggle Send Messages to pause everything for a set period. Your schedule and settings are preserved, and delivery resumes automatically when the pause ends.

We use the timezone you set in the app.

Yes - you can choose a Coach that has different wake up styles.

Yes - some coaches won't swear at you.

There are no passwords - just enter your email and we'll email you a login code.

You can't at the moment - we'll add that feature down the road.

Yes. Sign in with the same account on each device and your schedule and settings sync automatically. Notifications are delivered to every signed-in device unless you turn them off individually.

Open the app, scroll to the bottom of the main screen and tap Delete account. Confirm, and your account and all of your data are deleted immediately. This can't be undone.

Can't get into the app? Email us at support@wakethefreakup.com

We offer a 7 day free trial and then a paid subscription is required after that.

iPhone / iPad: Settings app → tap your name → Subscriptions → WAKE THE FREAK UP → Cancel Subscription.

You'll keep access until the end of your current billing period.

Refunds for in-app purchases are handled by the store you bought from. For Apple, submit a request at reportaproblem.apple.com. For Google, use the Google Play refund process. If something went wrong on our end, email us and we'll help you make the case.

Check that the cancellation actually went through in your store's subscription settings — a cancellation isn't final until it's confirmed there. If it was confirmed and you were still charged, contact the store's support, and email us so we can make sure your account reflects the right status.

Work through these in order:

1. Check OS permissions. iOS: Settings → Notifications → WTFU → Allow Notifications on. Android: Settings → Apps → WTFU → Notifications on.
2. Check Focus / Do Not Disturb. If a Focus mode or Sleep schedule is active at your wake-up time, add WAKE THE FREAK UP as an allowed app.
3. Check in-app settings. Make sure notifications aren't paused and your schedule is set.
4. Check battery optimization (Android). Settings → Apps → WAKE THE FREAK UP → Battery → set to Unrestricted.
5. Confirm your connection. No network at delivery time means no message.
6. Update the app and restart your device.

Still nothing? Email us with your device model, OS version, and app version — it's in Settings → About.

This is almost always a time-zone mismatch. Confirm your device is set to update its time zone automatically, then open the app once to resync. If you recently travelled, expect one message to land off-schedule before it corrects itself.

1. Force close the app and reopen it.
2. Restart your device.
3. Update to the latest version from the App Store or Google Play.
4. If it persists, reinstall — your settings are tied to your account, not the install.

If none of that works, send us your device model, OS version, and what you were doing when it crashed.

Double-check the email address for typos. If that doesn't work, contact us and we'll help you out.

Settings sync when the app has a connection. If you changed something offline, reopen the app while connected and confirm the change stuck. If it reverts repeatedly, sign out and back in, then let us know.